Due to the EID vacation, our team will be out of the office from June 14th to 22nd. During this time, our support response times may be slightly delayed, but some of our support heroes will do their best to assist. Rest assured, we'll be back to full speed on June 23rd.

You’ll get a refund, if

  1. Any item has not been downloaded yet.

You’ll not get a refund, if

  1. You bought an item by mistake.
  2. You change your mind.
  3. You don’t have enough skills to use the item.
  4. If there is an issue with 3rd party plugins/scripts.
  5. Conflicting with 3rd party addon or not working with a 3rd party addon/plugins/script.
  6. Your server has a limitation to use our item.
  7. The issue you mentioned is not correct.


Usually, it takes around 3-5 working/business days to process the refund by our billing team, but it can take 7-15 days for your bank to transfer the money to our account. If it takes longer than this, please contact us via our website / submit a ticket.

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